Why I'm not receiving submission emails?

  • 7gdistributing
    Asked on September 16, 2016 at 1:51 PM

    Good afternoon, we have our Application set up, and have done several test submissions, yet we are not getting emails that submissions have been entered.  We don't want to send it live on our website for the weekend if we aren't going to be notified about any of the submissions. Could anyone help with this?

     

    Thanks!

    Page URL: https://form.jotform.com/62586233568162
  • Nik_C
    Replied on September 16, 2016 at 3:50 PM

    I checked your email in our logs and I see that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 554 Service unavailable; Client host [a11-38.smtp-out.amazonses.com] blocked by dnsbl.sorbs.net; Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?54.240.11.38

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent such issues and also I would advise to Whitelist our domains, that will help in preventing as well.

    Please let us know if you have further questions.

    Thank you!