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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submission emails?

    Asked by 7gdistributing on September 16, 2016 at 01:51 PM

    Good afternoon, we have our Application set up, and have done several test submissions, yet we are not getting emails that submissions have been entered.  We don't want to send it live on our website for the weekend if we aren't going to be notified about any of the submissions. Could anyone help with this?

     

    Thanks!

    Page URL:
    https://form.jotform.com/62586233568162

    Emails receiving Submissions
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 16, 2016 at 03:50 PM

    I checked your email in our logs and I see that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 554 Service unavailable; Client host [a11-38.smtp-out.amazonses.com] blocked by dnsbl.sorbs.net; Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?54.240.11.38

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent such issues and also I would advise to Whitelist our domains, that will help in preventing as well.

    Please let us know if you have further questions.

    Thank you!