What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I can't reset my account password?

    Asked by Genevieve Callard  on September 16, 2016 at 03:35 PM

    I've tried twice - once this morning and once now, and I can't get a reset for my login passwork.

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    JotForm Support

    Answered by Nik_C on September 16, 2016 at 04:49 PM

    I checked your email in our logs and found out that it ended in our Bounce list and the reason is below:

    Reason(s) : smtp;550 5.1.1 <gcallard@edwm.org> - has sent to too many recipients this hour. IB607

    I took necessary actions in removing your email from the Bounce list so you will be able to reset your password now.

    I would advise you to check this guide so you will be able to prevent this problem. Whitelisting of JotForm domains would help as well.

    If you have any further questions please let us know.

    Thank you!