Why I can't reset my account password?

  • Genevieve Callard
    Asked on September 16, 2016 at 3:35 PM

    I've tried twice - once this morning and once now, and I can't get a reset for my login passwork.

  • Nik_C
    Replied on September 16, 2016 at 4:49 PM

    I checked your email in our logs and found out that it ended in our Bounce list and the reason is below:


    Reason(s) : smtp;550 5.1.1 <gcallard@edwm.org> - 198.2.180.18 has sent to too many recipients this hour. IB607

    I took necessary actions in removing your email from the Bounce list so you will be able to reset your password now.

    I would advise you to check this guide so you will be able to prevent this problem. Whitelisting of JotForm domains would help as well.

    If you have any further questions please let us know.

    Thank you!