I am not receiving the emails

  • Profile Image
    mikenichols1
    Asked on September 16, 2016 at 06:49 PM

    I have whitlisted noreply@jotform and the other formresponse address. Is there a reason why I am not getting the notification email? I am using the training and certification form.

  • Profile Image
    Mike
    Answered on September 16, 2016 at 08:17 PM

    According to your account email history, the email messages are being successfully sent.

    Could you please check your Junk/Spam folder via webmail to see if the messages are ending up there?

  • Profile Image
    Nik_C
    Answered on November 03, 2016 at 08:21 AM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    That will prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!