What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving the emails

    Asked by mikenichols1 on September 16, 2016 at 06:49 PM

    I have whitlisted noreply@jotform and the other formresponse address. Is there a reason why I am not getting the notification email? I am using the training and certification form.

    Page URL:
    http://my.smithmicro.com/professional-animation-and-graphics-software-<br/>training.html

    email delivery
  • Profile Image
    JotForm Support

    Answered by Mike on September 16, 2016 at 08:17 PM

    According to your account email history, the email messages are being successfully sent.

    Could you please check your Junk/Spam folder via webmail to see if the messages are ending up there?

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 08:21 AM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    That will prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!