I am not receiving the emails

  • mikenichols1
    Asked on September 16, 2016 at 6:49 PM

    I have whitlisted noreply@jotform and the other formresponse address. Is there a reason why I am not getting the notification email? I am using the training and certification form.

    Page URL: http://my.smithmicro.com/professional-animation-and-graphics-software-training.html
  • Mike
    Replied on September 16, 2016 at 8:17 PM

    According to your account email history, the email messages are being successfully sent.

    Could you please check your Junk/Spam folder via webmail to see if the messages are ending up there?

  • Nik_C
    Replied on November 3, 2016 at 8:21 AM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    I am not receiving the emails Image 1 Screenshot 20

    That will prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!