- mikenichols1Asked on September 16, 2016 at 06:49 PM
I have whitlisted noreply@jotform and the other formresponse address. Is there a reason why I am not getting the notification email? I am using the training and certification form.
- JotForm SupportMikeAnswered on September 16, 2016 at 08:17 PM
According to your account email history, the email messages are being successfully sent.
Could you please check your Junk/Spam folder via webmail to see if the messages are ending up there?
- JotForm SupportNik_CAnswered on November 03, 2016 at 08:21 AM
If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):
That will prevent such issues in future.
Do not hesitate to contact us if you have further questions.