Is there a way to track missing/deleted submissions

  • Profile Image
    ustamidatlantic
    Asked on September 20, 2016 at 01:26 PM

    Hello

    We are missing two submissions that were submitted a couple months ago. We know that they were in the system about a week ago but when we went to look for them they are no longer there. Is there a way to find out what happened to them?

     

    Thank you,

    Helen Li

  • Profile Image
    Mike
    Answered on September 20, 2016 at 03:39 PM

    Unfortunately, we do not log submission removals.

    Do you have email notification of mentioned submissions? We can try to see if submissions are present in our system by getting their submission IDs from email history.