I'm getting two separate emails when using session URL method for save and continue later

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    Nwakelam
    Asked on September 22, 2016 at 11:05 AM

    Hi There

    I have followed the instructions at the top to link the 1 form to the other and that works however when they are submitted they are 2 seperate submissions. Is there a way to get these all on 1 email. My form is for a blood bike organisation and we have the following.

    form 1 - Rider information and job number from co-ordinator

    form 2 - Collection note from hospital 1 which includes a signature and email back to collection point.

    form 3 - delivery note to destination hospital which includes signature & email back to delivery hospital (and ideally collection hospital).

    I tried having this on 1 form with the save later option but the signatures were not saving. And for legal reasons we need signatures.

    Can you help at all?



    This is a re-post of a comment on How to Save Forms and Continue Later

  • Profile Image
    Welvin
    Answered on September 22, 2016 at 01:20 PM

    You are using two forms so you'll receive two emails. IF you don't want to get an email from the first form, you can just delete the notification email. Here's how: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Also, your second form needs to have a page break to create a multi page form and for the session URL to work. You cannot use the session URL for save and continue later without the page break. 

    We can check it for you if you cannot get it to work. Just please let us know the URL of the first and second form.

  • Profile Image
    Nwakelam
    Answered on September 23, 2016 at 02:59 AM

    Hi There,

     

    URL's below. Thank you for your help.

     

    Form 1

    https://form.jotformeu.com/62652871074358

     

    Form 2

    https://form.jotformeu.com/62652808837365

     

    Form 3

    https://form.jotformeu.com/62653024678359

  • Profile Image
    Rose
    Answered on September 23, 2016 at 03:36 AM

    As I understood from your first post, you would like to get one submission for two forms instead separate ones. In addition to that, save and continue functionality does not work for signature field, right?

    Answers for your concern here: 

    If you would like to combine submission of 2 forms, luckily we have combine submission application. You can find a detail workaround this thread about how to implement it.


    Regarding signature issue, did you have a try my colleague suggestion which is about page break? 

    Please let us know if you have any other issue for these two topics or any other. We would be glad to help you.