What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm may not be working correctly ?

    Asked by PeterTURNY on September 22, 2016 at 02:10 PM

    I have a problem with promoting my material, I am currently using  Jot Form in conjunction with mailchimp then leads to a link to google drive download of ebook ,


    then I use trim links to shorten url ,


    independent testing works fine, they opt in the email and get acces to the ebook.


    However when I promote this start link on face book or twitter , nothing.

    I can see however that there are clicks to the trim lnks page 230 so far. and there have been many likes and shares on facebook and twitter


    I feel like something is wrong and people are not getting access somewhere down the line, can you help me ?

    Page URL:

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    JotForm Support

    Answered by Welvin on September 22, 2016 at 03:34 PM

    You do not have any fields in the form, but I can see that you have integrated it with Google Drive. Facebook allows me to post the link on my wall so I don't think there is an issue with your form.


    When the form is submitted, it is set to redirect to your MailChimp form (http://wix.us11.list-manage.com/subscribe?u=3edbe4d71dd67da0566b46ebc&id=8d1cb73e82).


    If you want to collect leads and be able to see them in the form submissions page, you may consider adding the Name and Email fields in the form and use our MailChimp integration as opposed to using a MailChimp form as your redirect.


    You are currently using a two-way process, you can combine all in Jotform.