Email Auto-Responder based on condition: Why it is not sending even when the condition is met?

  • hpelanda
    Asked on September 22, 2016 at 3:37 PM
    Another problem I am encountering is that the Autoresponder emails that I created are not being send out when their conditional logic is met. And that is a crucial function of the form. 
  • Kevin Support Team Lead
    Replied on September 22, 2016 at 5:09 PM

    I have just tested your form and I can see emails are being sent fine, this is the condition that I have tested: 

    Email Auto Responder based on condition: Why it is not sending even when the condition is met?  Image 1 Screenshot 40

    Here are the auto-responder emails that the condition sends:

    Email Auto Responder based on condition: Why it is not sending even when the condition is met?  Image 2 Screenshot 51

    And here is a screenshot of the emails that I received: 

    Email Auto Responder based on condition: Why it is not sending even when the condition is met?  Image 3 Screenshot 62

    Could you please indicate us which specific condition is not sending? 

    We will be glad to further test your form, I would also suggest you to check the email address you're using in our bounce list, maybe the specific email address you're testing is in our bounce list and this is why you're not receiving emails, please check them into our bounce list here: How-to-Remove-Your-Email-Address-from-Bounce-List

    Please let us know how it goes.