- Stuart BiggsAsked on September 22, 2016 at 09:09 PM
I am trying to find out what the problem is with our account as I am not receiving emails for a form we created on your platform (RELOCATIONS CONTENT FORM) and haven't rec'd any enquiries since August which is very strange.
We have tested the form and we are not receiving any enquiries. In fact we can't seem to get any emails from you, as we tried to sign into our account firstname.lastname@example.org and it is saying the password is not correct, however we have not changed it. We did the reset password but no emails coming through to us from jotform so we can try and access the account.
We have removed the form from public view on our website as it isn't working, but would really like to get it back up and operational. Are you able to assist us at all? We are completely at a loss at the moment how to access to even look at what the problem could be.
I have my marketing person trying to help fix this problem, so if you could email both myself Stuart @starmoving.co.nz and her Barbara Kotua on email@example.com that would be fantastic.Page URL:
- JotForm SupportChriistianAnswered on September 22, 2016 at 10:31 PM
Your email address firstname.lastname@example.org was added to the bounce list, which is why you were unable to receive the notifications. However, I have now removed the address from the bounce list so you should be able to receive the next notifications successfully. You can also try resending the password reset instructions to your address.
To prevent further bouncing related issues, please ask your email service provider to whitelist jotform's addresses. Here's the list of addresses: Whitelisting JotMails IP Addresses.
You can also check your account in case an email address is in the bounce list. Here's how: How to Remove Your Email Address from Bounce List.
If you need further assistance, please let us know.