What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Limits on free account

    Asked by davidlipton on September 23, 2016 at 08:42 PM

    Hello........I will using the forms 6 month a year.  It this time I am not sure how many people will use the form to sign up for the event. I it turns up to be 100's then I can decide which package is best. My main question is

    Am I limited on how many sign up and can pay with PayPall ?

    Also can I get a copy of the registration form emailed to me automatically when some sign up?


    Thank you.


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    JotForm Support

    Answered by liyam on September 23, 2016 at 11:32 PM

    Hello David,

    Free users are limited to receive only 10 payment submissions (any form that uses a payment gateway except a purchase order field). The 100 submissions per month is for regular submissions only. So the limit is set to whichever ceiling reached first, then the account shall be temporarily suspended and shall automatically reactivate on the beginning of the next month.

    However, for paid subscriptions, the number of payments the user can receive is the same as the regular submissions limit that they are allowed to receive per month.

    With regard to receiving email alerts: Yes, by default your forms have a setting to automatically receive an email notification as soon as you receive a submission. But further, you can modify your email alert settings such as changing the content or the recipent email addresses, and likewise even create an autoresponder email which sends to the person who made the submission, an email. You can refer to this guide for more information on email notifications and autoresponders: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    If you have further questions, please let us know.