Change sender email address in Autoresponder

  • huntleighusa
    Asked on September 24, 2016 at 10:50 AM

    Hi. My account is under my corporate email. However, when I want to send an Autoresponder form back to the applicant, I would like it to come from a generic email address like info@. I know how to change the reply-to email address to info@ but I can't figure out how to change the sender email. 

    I'm attaching a image file to show you what I mean. I don't want it to come from stuart.jankelovitz@, I want it to come from info@.

    Thanks for your help.

    Jotform Thread 940972 Screenshot
  • John_Benson
    Replied on September 24, 2016 at 1:40 PM

    You can easily change the Sender Email of an Autoresponder in the Emails wizard. Here's how:

    1. In the Form Builder, click the Emails button.

    Change sender email address in Autoresponder Image 1 Screenshot 40

    2. Select the Autoresponder and then click the Edit button.

    Change sender email address in Autoresponder Image 2 Screenshot 51

    3. Go to the Advanced tab, scroll down and you'll see the Sender Email drop down.

    Change sender email address in Autoresponder Image 3 Screenshot 62

    Also, in order to use a custom email address, you need to add it and verify it first. Here's a guide: How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert.

    Hope that helps. Thank you.