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  • Profile Image

    Few people didn´t recieve the confirmation email from my form.

    Asked by jornadasmetropolitanas2016 on September 25, 2016 at 09:50 PM

    This is the form https://form.jotformz.com/jornadasmetropolitanas2016/trabajos-completos

    I tried myself and didn´t work too  :( 

    Can anyone help me with this?

    Thabks in advance

    Page URL:
    https://form.jotformz.com/jornadasmetropolitanas2016/trabajos-completo<br/>s

    email and href jotformz work
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 26, 2016 at 01:50 AM

    I checked your account email history and I can confirm that there were several autoresponders that failed to send. You can also check this by following this guide: How to View All Your Form Email History.

    However, I can't seem to replicate the issue on a cloned version of your form. During my tests, the autoresponder emails were sent successfully.

    Can you please try using noreply@formresponse.com as the sender email of your autoresponder?

    If the issue still persists, please let us know.
    Regards.