What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I stop my email from constantly ending up in the bouncelist?

    Asked by wecm on September 26, 2016 at 12:24 PM

    This keeps happening. After I remove it from the Bounce List under our profile it works for maybe one or two forms that day and then it puts my address back onto the Bounce list.

    I have fixed it numerous times. Do you have a suggestion as to how this can be fixed? It is very frustrating and using up a lot of time.

    It happens for all of our forms.

    Page URL:
    https://www.jotform.com//?formID=31286220025947

    bounce list bounce email after
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 26, 2016 at 01:29 PM

    I see you're having an issue with your email address constantly ending up in our bouncelist even though you've removed it on several occasions already.

    The main reason that happens is usually because your email host is flagging our emails to you and it can often become even more of a problem if you are using any sort of custom email domain. 

    The best way to resolve this sort of issue fully is to Whitelist JotForm with your email host.

    Please see https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Additionally, please see these two other guides that can help in case you haven't seen them yet:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues