What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I am not receiving my submissions via email?

    Asked by smbowen on September 26, 2016 at 12:37 PM

    I am not receiving completed forms via email.  The forms are used for event information submission for more than 160 hospital, so I need help on this asap.  

    Page URL:
    Itresidesonanintranetsite,soyouwon'tbeabletoaccess

    email via email not receiving submissions
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 26, 2016 at 01:48 PM
    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<451 4.3.2 Please try again later>
    I removed it from our Bounce list so you will be able to receive submissions now. Please check this guide on how to prevent this kind of issues. Also, you should Whitelist our Domains, that will help as well.We're sorry for this inconvenience, if you have any further questions please let us know.Thank you.