Why I am not receiving my submissions via email?

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    smbowen
    Asked on September 26, 2016 at 12:37 PM

    I am not receiving completed forms via email.  The forms are used for event information submission for more than 160 hospital, so I need help on this asap.  

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    Nik_C
    Answered on September 26, 2016 at 01:48 PM
    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<451 4.3.2 Please try again later>
    I removed it from our Bounce list so you will be able to receive submissions now. Please check this guide on how to prevent this kind of issues. Also, you should Whitelist our Domains, that will help as well.We're sorry for this inconvenience, if you have any further questions please let us know.Thank you.