What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account suspended for collecting credit card details

    Asked by Myrna  on September 28, 2016 at 09:22 PM

    Hello,

    Can you tell me why my account is suspended?

    My Account account is suspended
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    JotForm Support

    Answered by Boris on September 29, 2016 at 03:52 AM

    Hello Myrna, as my colleague Aury informed you through email, your account portinpara got suspended for collecting credit card details through ordinary form fields, which is against our terms of use:

    https://www.jotform.com/terms/

    My colleague already removed the offending fields and reactivated your account, so it should be working fine once again. If you need to collect payments through your forms, you can only do that through using one of our supported payment tools / payment gateways:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    If you need to only receive an authorization for a payment, but charge a user later on, some of our payment gateways also support payment authorization:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If there is anything else we can do to help, please let us know. Thank you.