How to downgrade PayPal account to Free subscription?

  • Profile Image
    Mikkjal
    Asked on September 29, 2016 at 08:24 AM

    Hi

     

    We have now found a new online form provider, and would like to stop our payment to JotForm.

     

    Can you please change our account to a normal account, and confirm that the automatic payment has stopped. ?

     

    Many thanks

     

    Kind regards

    Mikkjal N J Olsen

    phone 00 298 750 500

  • Profile Image
    Nik_C
    Answered on September 29, 2016 at 11:56 AM

    I see you're on Premium yearly plan that ends on July 2017. Are you sure you want to cancel that plan?

    To downgrade your subscription please you can go to Billing page:

    And click on Downgrade.

    Also, since you are on PayPal's subscription please follow this guide on how to Cancel PayPal subscription so you avoid re-subscribing.

    If you have further questions please let us know.

    Thank you!