What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to downgrade PayPal account to Free subscription?

    Asked by Mikkjal on September 29, 2016 at 08:24 AM



    We have now found a new online form provider, and would like to stop our payment to JotForm.


    Can you please change our account to a normal account, and confirm that the automatic payment has stopped. ?


    Many thanks


    Kind regards

    Mikkjal N J Olsen

    phone 00 298 750 500

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 29, 2016 at 11:56 AM

    I see you're on Premium yearly plan that ends on July 2017. Are you sure you want to cancel that plan?

    To downgrade your subscription please you can go to Billing page:

    And click on Downgrade.

    Also, since you are on PayPal's subscription please follow this guide on how to Cancel PayPal subscription so you avoid re-subscribing.

    If you have further questions please let us know.

    Thank you!