What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to recover files?

    Asked by elenice_ma on October 01, 2016 at 07:08 AM

    Unfortunately, I deleted questions and realized that the files related to them were also lost. How can I get them?

    Thank you!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on October 01, 2016 at 04:19 PM

    I can still access the files through our email logs so I think we still have it on our servers, but I'm not sure how long. You can check and view your email logs in your account > history section. 


    We do not recommend deleting a field if you wish to keep its data. You can just hide it in the form and add a new field. Hide field option is in the context menu:

    Or, clone the form and use the cloned version