What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit form and says "Please wait...".

    Asked by technicall on October 03, 2016 at 12:06 AM

    I am having the same issues and have reported it over a week ago.

    I also just replied back to another user having this problem.

     

    There seems to be a more general problem at Jotform's end that is causing this.

     

    Clearing the browser cache does not help.

    It seems to be working intermittently.  

    I can sumbit my forms fine, but I have had numerous customers call saying they are getting stuck on "Please wait"

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    JotForm Support

    Answered by Chriistian on October 03, 2016 at 01:10 AM

    It looks like you have multiple posts regarding the same issue. Please note that even though users can experience the same issue, this can often be due to different causes. That is why we address each case in their own separate threads, in order to avoid confusion and address each user with the proper workaround or specific fix.

    We have raised your original post regarding the "Please Wait" issue to our backend team for further investigation, and I see that my colleague has posted a reply just recently. If we hear any news from the developers, we shall update you on this thread: https://www.jotform.com/answers/940989. Thank you.

     

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    Answered by ComplianceChief on October 03, 2016 at 01:23 AM

    We to are having this problem & have contacted Jotfor.

    It appears it is happening to forms with docs attached.

    Good luck to us all.

    Major issue for our business!!!

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    JotForm Support

    Answered by Chriistian on October 03, 2016 at 01:32 AM

    Hi @ComplianceChief, we shall answer your concern on the thread that you have created. Please follow this link to view it: https://www.jotform.com/answers/948684. Thank you. 

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    Answered by technicall on October 03, 2016 at 01:48 AM

    It appears to be a common problem for many users, why not discuss it in ONE thread so we know when it it fixed.

    I posted this about 10 days ago and it still hasn't been fixed.

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    JotForm Support

    Answered by Chriistian on October 03, 2016 at 02:05 AM

    Apologies for the inconvenience. We do understand that this issue is occurring for multiple users. However, since each user have different forms and different setups, widgets, and fields in their forms, we need to keep each thread separate. This also helps us to find out the amount of users who have reported the issue. Rest assured we are keeping track of all the users who have reported the issue. We will update all the threads once the issue has been resolved. Thank you.

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    Answered by technicall on October 03, 2016 at 02:42 AM

    So what do I tell my customers who haven't been able to sumbit their children's school enrolments now for over a week?

    Should I tell them to go back to using paper forms because Jotform is too unreliable to replace paper?

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    JotForm Support

    Answered by Chriistian on October 03, 2016 at 04:36 AM

    Since the workarounds suggested on your other thread did not work, all we can do for now is to wait for the update from our development team. We are truly sorry for the inconvenience.