Form Isn't Emailing Two Sections Of The Form Anymore

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    waynemuir
    Asked on October 03, 2016 at 05:06 PM

    Our forms have stopped emailing two sections on them that are mandatory fields. When I log into jotform.com I can see the field on the forms, but when it emails two lines are missing. I have attached a screenshot so you can see. Please fix it ASAP.

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    liyam
    Answered on October 03, 2016 at 10:39 PM

    Hello waynemuir,

    Have you made changes on your email alert after you have reported this matter? If not yet (and since I can't find any issues with the template variables), can you try creating a new email alert instead?

    If you need to learn how, please refer to this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you have questions or you need assistance, please let us know.

    Thanks.