What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Isn't Emailing Two Sections Of The Form Anymore

    Asked by waynemuir on October 03, 2016 at 05:06 PM

    Our forms have stopped emailing two sections on them that are mandatory fields. When I log into jotform.com I can see the field on the forms, but when it emails two lines are missing. I have attached a screenshot so you can see. Please fix it ASAP.

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    JotForm Support

    Answered by liyam on October 03, 2016 at 10:39 PM

    Hello waynemuir,

    Have you made changes on your email alert after you have reported this matter? If not yet (and since I can't find any issues with the template variables), can you try creating a new email alert instead?

    If you need to learn how, please refer to this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you have questions or you need assistance, please let us know.