What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to submit the form with upload fields

    Asked by ComplianceChief on October 03, 2016 at 10:18 PM

    This is also happening to our forms & appears to be happening to Jotform clients all over the world.

    It appears to be with forms that have docs attached.

  • Profile Image
    JotForm Support

    Answered by Kiran on October 03, 2016 at 10:29 PM

    I noticed that there is a different thread opened by you on the same issue.

    https://www.jotform.com/answers/948684

    We request you to follow-up on the other thread in order to avoid any confusions with the issue. Please get back to us if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by ComplianceChief on October 04, 2016 at 12:30 AM

    Jotform, I actually posted this on one of your other clients thread not mine!!!

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 04, 2016 at 03:13 AM

    @ComplianceChief

    Sorry but we oath to answer questions one user issue per thread so we suggest sticking with your thread as much as possible.

    It was an isolated case actually and has been handled by one of my colleagues. It was probably related to the widgets issue we had a few days ago which was fixed by our devs. This issue is also form specific so it is not affecting all users. So far we had about 11 users reporting about this issue and they have all been informed about the fix last day.

    Thank you!