Where are my archived forms?

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    Asked on October 05, 2016 at 12:57 PM

    I upgraded our yearly premium on Saturday and now some of my old forms are missing and some of my active format are not visible to correct. Please advise 773.296.4909.

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    Answered on October 05, 2016 at 03:14 PM

    I have checked your "Archive" folder and I can see there are not forms, here is a screenshot about what I can see on my end: 

    You current have 24 forms in your account and some of them are currently disabled, upon checking your account activity I can see the current number of forms is correct according to the forms you've created and deleted since you created your account. 

    I would also suggest you to check your account activity log by following this guide: How-to-View-Your-Account-Activity-Logs

    Also, if you still cannot find your forms, please provide us the details about these forms, there are only 3 active forms and the rest are disabled. 

    We'll wait for your response.