What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Captcha just keeps loading?

    Asked by webcore on October 07, 2016 at 12:36 PM

    My captcha just keeps loading?


    I've read solutions to insert 'class="jotform-form" ' but where is the CSS to edit this?


    It was marked as a glitch fixed in 2012 but it's still happening with every form I have?

    Page URL:

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    JotForm Support

    Answered by BDAVID on October 07, 2016 at 03:11 PM

    The captcha loads fine through your forms direct link: http://www.jotformeu.com/form/53144363511346, however, it does not load when embedding in your page: http://webcoredesign.co.uk/index.php/contact/

    Can you please try embedding the form using the Iframe code? https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    Let us know if you need more help.


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    Answered by webcore on October 09, 2016 at 01:59 PM

    Thanks for your support. Much appreciated.

    iFrames would be a last resort since they are really regarded as bad practice.  I have switched though and it works.  I was really keen on not having a 'window' to another website embedded on my site. 

    Is there anything about my site i.e Wordpress that would be stopping the captcha from loading?

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    JotForm Support

    Answered by BDAVID on October 09, 2016 at 02:17 PM

    Probably the script of the form was conflicting with the jQuery libraries of your page.

    I think Iframe is the best solution, since the form loads just fine:

    Otherwise, you would have to deal with jQuery conflicts: http://learn.jquery.com/using-jquery-core/avoid-conflicts-other-libraries/ 

    Let us know if you need anything else, we will be glad to assist you.

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    Answered by webcore on October 21, 2016 at 09:05 AM

    Thanks for the details.


    iframe is impractical since the whole form doesn't display for users who have AdBlock.