apt2023Asked on November 29, 2023 at 7:48 AM
I have added my icon as per the steps but it doesn't appear on my mobile...it still shows jotform icon
Eliza JotForm SupportReplied on November 29, 2023 at 9:12 AM
Thanks for reaching out to us for help. I'm sorry that this is happening. I can see that you created a duplicate ticket here. Anyway, I checked your App and added it to my home screen. The icon change has been successful, as it no longer shows the Jotform icon. Take a look at the screenshot below:
Can you check it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.
Reach out again if there’s anything else we can help you with.
aptmactechReplied on November 30, 2023 at 3:41 PM
I tried by reinstalling and login again but it shows the jotform icon only
Joshua_T JotForm SupportReplied on November 30, 2023 at 8:30 PM
Thanks for getting back to us. To avoid confusion, please focus on one thread per question. We will send our reply and continue resolving this problem on the other thread that you created, which we can find here.
Reach out again if you need further assistance.