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    Custom filename of PDF report in Dropbox is incorrect

    Asked by dejager on October 08, 2016 at 10:09 PM

    Hi I made some minor changes to a form and when you submit it - the form used to have the title and then the company name (field).


    For example - the title used to be like this - 'Ontario - Absolute Video Theatre'.

    now I'm getting this - "Ontario - 10" the 10 is suppose to be the (reseller) company's name - the company that fills out the form.


    What have I done wrong? and how can I correct this?



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    Answered by dejager on October 08, 2016 at 10:33 PM

    Actually it is showing up with in the email subject title...but the saved PDF version is not retaining the Full Title. Is this a dropbox intergration problem?  I didnt change anything to that so Im not sure why it's not working properly - See attached image - there should be unique folder names with the corresponding PDF placed within. It should not be Ontario - Ontario.pdf, then Ontario1.pdf etc etc.

    Please let me know where I can correct this....thanks in adavance!

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    JotForm Support

    Answered by jonathan on October 09, 2016 at 02:24 AM

    Base on your latest explanation of the issue, I assume the issue was the incorrect PDF file name generated in your form Dropbox integration. Please correct if this is not the issue.


    I checked the Dropbox integration settings of your form https://www.jotform.ca/form/51524292846257 and I do see it is correct configured. It is currently using the field 'Company Name' as the folder name (which should make the PDF file name do the same).

    I am not able to determine why (as seen on your screenshot) the folder name in the submission result is showing different on your Dropbox. 

    What I suggest you do for initial troubleshooting is to redo the integration. Try first removing the integration to Dropbox, Save your form and then re-integrate.

    Hopefully the re-integration process will fix it already.

    Let us know if still not resolve.