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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My client says she cannot see the submissions in jot form.

    Asked by megfenn on October 10, 2016 at 09:48 AM

    Hi, I share a form so that my client can see the submissions. She used to be able to see these but says she cannot see them any more. Please could you check this / advise? I'm attaching a screen grab of the user sharing. It's the second one in the list, form number 778035 (info@biologicaltestingservices.co.uk user).

    Thank you for your help.


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    JotForm Support

    Answered by candy on October 10, 2016 at 10:00 AM


    We're sorry for the problem you had. I've checked the email info@biologicaltestingservices.co.uk and I've seen the email was in bounce list as you can see the screenshot below :

    I removed the email from our bounce list and you will be able to retrieve emails normally now.

    If you need further assistance, please do not hesitate to contact.


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    JotForm Founder

    Answered by aytekin on October 10, 2016 at 10:52 AM

    The email address is now removed from our bounce list. So, you can re-send the invitation to your client. 


    Please try re-sending the invitation email. 

    Once you re-send the invitation, you can actually check if the email address is added to the bounce list again. Here is how to do that:



  • Profile Image

    Answered by megfenn on October 10, 2016 at 11:44 AM
    Thank you.
    Best Wishes,
    Meg Fenn

    Director - Design & Web
    t: 07909702028
    office: 01273 906128 Monday - Friday 9:00am to 3pm/voicemail out of hours
    e: meg@ShakeItUpCreative.com

    Shake It Up Creative Ltd, registered company number 9684397.
    We support The Lunch Project www.thelunchproject.org.uk