My client says she cannot see the submissions in jot form.

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    megfenn
    Asked on October 10, 2016 at 09:48 AM

    Hi, I share a form so that my client can see the submissions. She used to be able to see these but says she cannot see them any more. Please could you check this / advise? I'm attaching a screen grab of the user sharing. It's the second one in the list, form number 778035 (info@biologicaltestingservices.co.uk user).

    Thank you for your help.

     

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    candy
    Answered on October 10, 2016 at 10:00 AM

    Hello,

    We're sorry for the problem you had. I've checked the email info@biologicaltestingservices.co.uk and I've seen the email was in bounce list as you can see the screenshot below :

    I removed the email from our bounce list and you will be able to retrieve emails normally now.

    If you need further assistance, please do not hesitate to contact.

    Thanks.

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    aytekin
    Answered on October 10, 2016 at 10:52 AM

    The email address is now removed from our bounce list. So, you can re-send the invitation to your client. 

     

    Please try re-sending the invitation email. 

    Once you re-send the invitation, you can actually check if the email address is added to the bounce list again. Here is how to do that:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

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    megfenn
    Answered on October 10, 2016 at 11:44 AM
    Thank you.
    Best Wishes,
    Meg Fenn

    Director - Design & Web
    www.ShakeItUpCreative.com
    t: 07909702028
    office: 01273 906128 Monday - Friday 9:00am to 3pm/voicemail out of hours
    e: meg@ShakeItUpCreative.com

    Shake It Up Creative Ltd, registered company number 9684397.
    We support The Lunch Project www.thelunchproject.org.uk
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