What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to downgrade to the free subscription.

    Asked by TryTreasureTravel on October 11, 2016 at 11:26 AM
    free subscription
  • Profile Image

    Answered by Irshad on October 11, 2016 at 12:09 PM

    Please go to the billing section of your account: http://www.jotform.com/myaccount/billing. And click on the "Downgrade" button at the bottom side of "Free" plan:

    For the detailed instructions, please check the below guide:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    If you face any issue, or need further assistance, feel free to revert back.

    Thank you! 

     

  • Profile Image

    Answered by TryTreasureTravel on October 11, 2016 at 12:45 PM
    Thanks! I tried that but it said there was an error and to contact customer
    support -- which I did.
    Thanks!
    *-----------------------------------------------*
    Ashley Machen, Owner/Travel Agent
    Treasure Travel & Adventures by the Glass
    an affiliate of Machen-Ritter Travel Group
    New Orleans │ Geneva
    USA +1 318 348 0312
    Toll Free +1 888 484 2165
    Geneva +41 79 881 7937
    ashley@trytreasuretravel.com
    www.trytreasuretravel.com
    www.adventuresbytheglass.com
    Follow us on
    Facebook |Twitter
    |Linked In
    |Blogger

    ...
  • Profile Image

    Answered by TryTreasureTravel on October 11, 2016 at 12:45 PM
    [image: Inline image 1]
    *-----------------------------------------------*
    Ashley Machen, Owner/Travel Agent
    Treasure Travel & Adventures by the Glass
    an affiliate of Machen-Ritter Travel Group
    New Orleans │ Geneva
    USA +1 318 348 0312
    Toll Free +1 888 484 2165
    Geneva +41 79 881 7937
    ashley@trytreasuretravel.com
    www.trytreasuretravel.com
    www.adventuresbytheglass.com
    Follow us on
    Facebook |Twitter
    |Linked In
    |Blogger

    ...
  • Profile Image
    JotForm Support

    Answered by david on October 11, 2016 at 01:54 PM

    I have cancelled your subscription as per your request.  You will retain your paid user benefits until October 18th, 2016.  At which point your account will automatically be downgraded back to a Free account.