What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embedded form is not working.

    Asked by marcello pavan  on October 11, 2016 at 08:05 PM

    about a week ago we had a trouble with our jotform 

    <script type="text/javascript" src="https://form.jotform.com/jsform/60247512823249"></script>

     

    where it was not visible on the page.  one of your employees made a change so it is visible, but not that it is visible, the form does not work.

    see attached

    please advise

     

    Page URL:
    http://www.triumf.ca/public-tours

    Screenshot
    visible JotForm jsform does not work not visible
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 11, 2016 at 10:53 PM

    Hello Marcello,

    I did check your account and found that your form "Request a Private Tour" is currently disabled. You seems to have set the submission limit of your form to 50 and since you have received 50 submissions, your form is now disabled. Please check the screenshot below:

     

    To solve this problem, I would suggest you to please change the "Status" of your form and also remove/increase the "Submission Limit" of your form's preferences (as displayed in the screenshot above).

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!