What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not even receiving the test emails.

    Asked by Theresamarie on October 13, 2016 at 07:12 PM

    I am not even receiving the test emails. Was working flawlessly until September. Please Advise



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

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    JotForm Support

    Answered by liyam on October 13, 2016 at 11:38 PM

    Hello Theresamarie,

    I noticed that after a series of failed email deliveries, the last one went through successfully. Please observe if you are continuously having email delivery problems with your tests.

    You may also check the status of the actual email deliveries by viewing your email activity history, as provided on this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you continue to have email delivery issues, please let us know.

    Thanks.