Time issue while forwarding submission

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    Asked on October 14, 2016 at 10:51 AM
    ·  It It takes an inordinate amount of time for the forwarded emails to be received. In fact, I sent a test of a submission to someone at 8:41 am and they still have not received it at 9:14 am. Yesterday during a test, it took several hours. Our tutors will be sending 5-13 emails each in one day when the send progress note submissions so this will be a problem.
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    Answered on October 14, 2016 at 12:05 PM

    As I can understand you, the emails sent from button "Reply" in the submissions page are being sent with delay. 

    I have tested this feature on my end and I replied to the submission as soon as I received it, here are the screenshots of the email log. 

    The email log for the submission:

    Here is a screenshot of the reply email:

    I received the email at the same time that is showing the email log.

    What I would suggest you is to check the email history for your account, this guide will help you with that: How-to-View-All-Your-Form-Email-History

    This way you will know what time the emails were sent, I have also checked the form you've provided on the other thread https://form.jotform.com/62845017747159 and I can see there is not an email field, could you please provide us the link to your form if the issue still persists? 

    We will be glad to further check it for you.