- florencejhillAsked on October 17, 2016 at 04:49 AM
Hi guys, our notification emails when people fill out a form stopped coming through last night. They are still receiving their email confirmation of their order, but we don't get sent their order. Could you help asap?
- JotForm SupportcandyAnswered on October 17, 2016 at 04:59 AM
I've checked your account and I've seen that your email email@example.com was in our bounce list as you can see the screenshot below:
That was the reason you did not receive any email notification and also test email. So that, I've removed your email address from our bounce list.
As a conclusion, you are able to receive emails normally now.
Moreover, you can remove email addresses from our bounce list as you can see at the following link : https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please check and if you need any further assistance, please do not hesitate to contact.