What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification emails have stopped coming through!

    Asked by florencejhill on October 17, 2016 at 04:49 AM

    Hi guys, our notification emails when people fill out a form stopped coming through last night. They are still receiving their email confirmation of their order, but we don't get sent their order. Could you help asap?


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    JotForm Support

    Answered by candy on October 17, 2016 at 04:59 AM


    I've checked your account and I've seen that your email hello@petalon.co.uk was in our bounce list as you can see the screenshot below: 

    That was the reason you did not receive any email notification and also test email. So that, I've removed your email address from our bounce list.

    As a conclusion, you are able to receive emails normally now.

    Moreover, you can remove email addresses from our bounce list as you can see at the following link : https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please check and if you need any further assistance, please do not hesitate to contact.