Notification emails have stopped coming through!

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    florencejhill
    Asked on October 17, 2016 at 04:49 AM

    Hi guys, our notification emails when people fill out a form stopped coming through last night. They are still receiving their email confirmation of their order, but we don't get sent their order. Could you help asap?

    x

  • Profile Image
    candy
    Answered on October 17, 2016 at 04:59 AM

    Hello,

    I've checked your account and I've seen that your email hello@petalon.co.uk was in our bounce list as you can see the screenshot below: 

    That was the reason you did not receive any email notification and also test email. So that, I've removed your email address from our bounce list.

    As a conclusion, you are able to receive emails normally now.

    Moreover, you can remove email addresses from our bounce list as you can see at the following link : https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please check and if you need any further assistance, please do not hesitate to contact.

    Thanks.