What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    our application form seems to not be sending emails on submission anymore.

    Asked by neurokinex on October 17, 2016 at 08:06 AM

    Hi, our application form (Neurokinex Application Form) seems to not be sending emails on submission anymore.

     

    Username is neurokinex

     

    Can you help please?   

    Page URL:
    http://neurokinex.org/neurokinex-application-form/

    Emails application form sending emails on submission
  • Profile Image
    JotForm Support

    Answered by candy on October 17, 2016 at 08:16 AM

    Hello,

    Thank you for contacting us. 

    I've checked your account and forms. Your one of the recipient email applications@neurokinex.org was in our bounce list as you can see the screenshot below:

    That was the reason you did not receive submission emails. I've removed your email from our bounce list, so you can receive submission email normally now.

    Moreover, you can remove emails from bounce list as well. Please check this link below to learn about it:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please check and if the issue still persists let us know.

     

  • Profile Image

    Answered by neurokinex on October 17, 2016 at 08:25 AM

    Great thanks!