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neurokinexAsked on October 17, 2016 at 8:06 AM
Hi, our application form (Neurokinex Application Form) seems to not be sending emails on submission anymore.
Username is neurokinex
Can you help please?
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candyReplied on October 17, 2016 at 8:16 AM
Hello,
Thank you for contacting us.
I've checked your account and forms. Your one of the recipient email applications@neurokinex.org was in our bounce list as you can see the screenshot below:
That was the reason you did not receive submission emails. I've removed your email from our bounce list, so you can receive submission email normally now.
Moreover, you can remove emails from bounce list as well. Please check this link below to learn about it:
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please check and if the issue still persists let us know.
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neurokinexReplied on October 17, 2016 at 8:25 AM
Great thanks!