What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    [DatabaseError] Error opting in the email error shows up when using the Full Source code

    Asked by kauseway on October 18, 2016 at 04:32 PM

    I tried to put my form on a webpage using the source code. But for some reason the form faults out. Can you help troubleshoot this? 

     

    here is the form and the webpage:

     

    https://naturalcarecleaningservice.com/jotform-book-now-checkout/

    Screenshot
    JotForm source icon div
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 18, 2016 at 06:05 PM

    I have checked the link where you have embedded your form and I  can see it is currently working fine right now: 

    If the issue still happens on your end, please try embedding your form using another embed method, the iFrame is the best option to avoid inconveniences or conflicts, here is the guide: Getting-the-form-iFrame-code

     

  • Profile Image

    Answered by kauseway on October 19, 2016 at 12:27 AM

    If I use iframe then I have no clue where my leads are coming from. I spend $2000 a month on ads and all google analytics says is "referral" because google cant follow the lead thru jotform since you guys dont allow script.

     

    So I put the form source code on that page.  

    So I just tested it and now it works.  Since this is my business can you tell me what that error is that happens? Curious how many times a potential customer hits that error?

  • Profile Image
    JotForm Support

    Answered by Jim_R on October 19, 2016 at 01:50 AM

    If I use iframe then I have no clue where my leads are coming from. I spend $2000 a month on ads and all google analytics says is "referral" because google cant follow the lead thru jotform since you guys dont allow script.

    If you would like to keep using the iframe embed method, then we have a widget that will allow you to add your Google UA tracking code https://widgets.jotform.com/widget/google_analytics

    So I just tested it and now it works.  Since this is my business can you tell me what that error is that happens? Curious how many times a potential customer hits that error?

    I'm glad that it's all sorted now. I browsed around our Support Forum and failed to find any threads discussing that error similar to yours. Since you're curious and concerned on what the error is about and possibly how to avoid it, I have escalated your thread to our Developers. Perhaps they can shed some light on what triggered the error message.

    Although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread if/when there's an update.