What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My submissions will not load: the "loading" wheel just keeps spinning and it has been more than 15 minutes.

    Asked by gromiric on October 18, 2016 at 05:51 PM

    The system was slow to non-responsive most of the afternoon: are you working on the system??!


    I cannot provide a screenshot because your system takes me away from the loading screen to contact you

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    JotForm Support

    Answered by jonathan on October 18, 2016 at 08:13 PM


    I checked this on your form https://www.jotformpro.com/form/60245123148952 but I could not replicate the issue at this time.

    Can you please confirm that you are still experiencing the issue at this time?

    If it does, perhaps its a browser related issue. You can also try using a different browser to check and test.

    Please try viewing the submission data using either Chrome or Firefox browser.

    Let us know if issue still remains.