- jgregoireAsked on October 20, 2016 at 05:38 PM
- JotForm SupportBDAVIDAnswered on October 20, 2016 at 10:51 PM
There are many features that do not work with the encryption feature, and sending POST data is one of them. You may read this guide for more information: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
- jgregoireAnswered on October 21, 2016 at 10:25 AM
Do we need to use the encryption if we are using SSL?
- KadeJMAnswered on October 21, 2016 at 10:41 AM
SSL is not the same as Encrypted Forms.
SSL is basically securing the form url while accessing the form page it's on whereas Encrypted Forms is more intended as a way to protect and keep your submission data secured and your data is converted to an encrypted code that only someone with the encryption key could decrypt and view it to read it.
Please see https://www.jotform.com/help/63-How-do-I-receive-SSL-Submissions for a better understanding of SSL which is enabled by default.
- jgregoireAnswered on October 21, 2016 at 10:57 AM
- KadeJMAnswered on October 21, 2016 at 11:11 AM
No problem and I see you meant you were unsure and just needed clarification about it.
In short yes, you will need to use both ssl and form encryption if you wish to collect ssn data.
I know that doesn't seem as straight forward in our terms but it is mentioned in there though I believe I do see some of where your confusion arose from it.
" Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information. "