What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your email address "email@example.com" was in the bounce list of system. Below is the reason given by the system:Reason(s) : 554 5.7.0 [internal] sending account is NOT active
I have just removed your email address from the bounce list. So now you should be able to receive email notification.
Please check this guide that will help you with common problems with emails not being sent: Why-I-am-not-Receiving-Email-Notifications
Also please check the below guide, which explains, how to setup email alerts to prevent email bouncing related issues:
If you're still having problems with your emails, please set up SMTP in your account, this way you will have more control over the emails, here is the guide: How-to-Setup-SMTP-for-a-Form