No longer getting email notifications of submissions

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    gopherranch
    Asked on October 21, 2016 at 11:58 AM

    I am not longer getting email notifications when submission of my forms are made although my email address is on the account information.

     

     

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    Irshad
    Answered on October 21, 2016 at 01:06 PM

    Your email address "gopherranch@msn.com" was in the bounce list of system. Below is the reason given by the system:

    Reason(s) : 554 5.7.0 [internal] sending account is NOT active

    I have just removed your email address from the bounce list. So now you should be able to receive email notification.

    Please check this guide that will help you with common problems with emails not being sent: Why-I-am-not-Receiving-Email-Notifications

    Also please check the below guide, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you're still having problems with your emails, please set up SMTP in your account, this way you will have more control over the emails, here is the guide: How-to-Setup-SMTP-for-a-Form

    Thank you!