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    Jotform not showing on Mobile Site

    Asked by claritymassage on October 25, 2016 at 08:29 PM

    My Gift Voucher Jotform is only showing Buyer Name, Email and Contact and none of the other information?

    It's showing all of it fine on the desktop but I can't work out why it won't work on mobile.

    We've had a number of people call in the last couple of days who can't purchase online. Help!

    Page URL:

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    JotForm Support

    Answered by ashwin_d on October 26, 2016 at 03:07 AM

    Hello claritymassage,

    I did check your webpage where you have embedded your form and found that you have used your form's script embed code. Please note that for your embedded form's to be mobile responsive, we recommend you to embed your form using its iFrame embed code. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    I would also suggest you to make your form mobile responsive and the following guide should help you:  https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!