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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I get a blank screen when I view my form

    Asked by nmhg on October 26, 2016 at 11:38 AM

    Up to now I have had no issues with viewing my form but now I get a blank screen.

    If I go into "My forms" and click on a form you get an option to edit it or "More", when I select more and choose to view the form a new window opens up but the form does not show.

    view form open new window blank screen
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    JotForm Support

    Answered by Welvin on October 26, 2016 at 02:12 PM

    I was able to view your form so I think you've figured this out already. But I have cleared your forms cache and re-save your form just to be sure. Can you check again? Let us know if the issue persists.

    Clearing your forms cache should help you fix this kind of issue in forms. Here's our guide on how you can do it: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache