Why I'm not receiving submission emails?

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    Asked on October 27, 2016 at 02:39 PM

    We have multiple documents set to autorespond and it doesn't seem to be working.  Even when it says it is sending a test email, it is not.  Please help.

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    Answered on October 27, 2016 at 04:59 PM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550-5.2.1 The email account that you tried to reach is disabled. Learn more at

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. 

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.