What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't receive emails from JotForm (from my forms and from support forum)

    Asked by Seqreports on October 31, 2016 at 06:35 AM

    As stated earlier in previous email, we are not receiving emails from jotformforum submissions. I have checked our Gmail account and show no spam messages from you, no blocked messages or any received messages from you. This issue started after a previous support issue was resolved, we received emails for a day and none since. Forms show on site or app, but not our seqreports@gmail.com email

    Page URL:
    https://form.jotform.com/52150938520956

    Emails JotForm Submissions app site
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    JotForm Support

    Answered by seth on October 31, 2016 at 09:30 AM

    Hello,

    I checked your form. It is working properly. I cloned it to my account and tested again. It works properly. It is sending email notification.

    I checked your mail log. You have tested your form 4 times today. And you should have received a response email from your forum entry. 

    The issue must be with the email you are using, Please check your spam folder again. The emails might have been marked as spam. 

    If this is not the case, please try using SMTP option. Please follow this guide:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    The issue is being investigated by our developer team. It will be resolved anytime soon. 

    Thank you for your understanding.

    Regards.

  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 10:41 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.