What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The submissions are no longer syndicating to my email, how do we fix?

    Asked by themdrngroup on October 31, 2016 at 11:02 AM



    Currently, the marketing request form was pushing through requests to my email and now it's remaining stuck on the site. It's critical to have these submissions forwarded to my email because checking jot forms is inefficient for me. 

    Please help resolve. It was working up until two weeks ago. Thanks. 



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    JotForm Support

    Answered by Jan on October 31, 2016 at 12:50 PM

    The email recipients are not in the bounce list. I checked your notification and I can see that it is configured correctly.

    I did a test submission in your form but it didn't appear in the mail logs. 

    Please try creating a separate email notification for the each recipient and check if it will work or not. In addition to that, I will also clear your form cache.

    Hope that helps. Thank you.

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:39 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.