What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I no longer getting emails with the submissions on them?

    Asked by margaretgrondorf on October 31, 2016 at 11:21 AM

    We used to receive and email with the submissions but it stopped for one of the emails last week and now for the other as of this weekend.  I can see the submissions in the jotform inbox, but we want to still have the emails send.  What's going on?  What can I do to make sure I'm receiving emails again?

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    JotForm Support

    Answered by david on October 31, 2016 at 12:59 PM

    It looks like you have multiple threads regarding this issue.  If you do not find the notifications emails in your spam folder, let us know via your other thread and we will be happy to see what else we can do: