What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by Pciurysek on November 01, 2016 at 02:18 AM
    The issue is still occurring on my account, I've sent myself test emails and still no luck.  This is quite a nuisance.
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    JotForm Support

    Answered by seth on November 01, 2016 at 03:48 AM


    I cloned your form called 'test form', and the form's notification emails are working properly.

    However we are having email issues recently. JotForm emails are falling into spam folder of email providers. Could you please check your email spam box. If JotForm emails are there could you please mark them as not spam.

    Thank you very much.


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    Answered by JMLG on November 01, 2016 at 11:00 AM

    I am having the same issue with one of our e-mail recipients. It seems to be happening to one e-mail -


    He confirms that it is not in his Junk/Spam/Clutter boxes. I have tried recreating the notifications to no avail. Any insight? 

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    JotForm Support

    Answered by Jan on November 01, 2016 at 01:07 PM


    I created a separate thread for you, here's the URL: https://www.jotform.com/answers/977876.

    Hope that helps. Thank you