Not receiving email notifications

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    Pciurysek
    Asked on November 01, 2016 at 02:18 AM
    The issue is still occurring on my account, I've sent myself test emails and still no luck.  This is quite a nuisance.
  • Profile Image
    seth
    Answered on November 01, 2016 at 03:48 AM

    Hello,

    I cloned your form called 'test form', and the form's notification emails are working properly.

    However we are having email issues recently. JotForm emails are falling into spam folder of email providers. Could you please check your email spam box. If JotForm emails are there could you please mark them as not spam.

    Thank you very much.

    Regards.

  • Profile Image
    JMLG
    Answered on November 01, 2016 at 11:00 AM

    I am having the same issue with one of our e-mail recipients. It seems to be happening to one e-mail -

    .

    He confirms that it is not in his Junk/Spam/Clutter boxes. I have tried recreating the notifications to no avail. Any insight? 

  • Profile Image
    Jan
    Answered on November 01, 2016 at 01:07 PM

    @JMLG

    I created a separate thread for you, here's the URL: https://www.jotform.com/answers/977876.

    Hope that helps. Thank you