What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Several Email Recipients on our Van Request Form aren't receiving Emails

    Asked by fmzbcdumfries on November 01, 2016 at 09:58 AM

    Hello.  I have been unsuccessful with routing form to email addresses.

     

    www.fmzbc.com

    Resources

    Forms

    Van Use Request Form

     

    http://form.jotformpro.com/form/12202304209

     

     

    Page URL:
    www.fmzbc.com

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    Answered by KadeJM on November 01, 2016 at 12:29 PM

    To my current understanding you're not receiving emails of new submissions to email addresses listed on your form.

    We do sincerely apologize about this problem.

    I've checked your form and found you have about 8 recipients listed to receive the notification.

    All of them are not receiving and having this issue?

     

    Upon looking into this further I've found a one of your email recipient addresses ended up in bouncelist so I have removed it for you to allow the emails to flow again though I didn't find any of the other email addresses listed in our bouncelist.

    Result: eroxxxxx@fixstmxxxxxxxbx.org is IN the bounce list
    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.'

     

    Also, according to your email history I noticed that our mail server log shows we're sending them.

    Have you checked your spam folder to see if any of the emails ended up there by accident?

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:12 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.