What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I´m not receiving ALL email notifications.

    Asked by resco7 on November 02, 2016 at 02:11 AM

    Hello,

     

    I just noticed that I have all submissions but not all email notifications. To set an example on Nov 01, 2016 I had close to 1300 submissions but received only 480 email notifications. 

     

    My forms affected are ISB LX Disp Info and Lexicon ISB D1

     

    Can you please correct this?

     

    Thank you!

    Ronnie.

    email notifications all email receiving
  • Profile Image
    JotForm Support

    Answered by Kiran on November 02, 2016 at 06:42 AM

    We are sorry for the inconvenience this may have caused. We were experiencing some issues with the email server yesterday. However, it was a different issue related to multiple recipients which is already fixed by our backed team. I have tried submitting one of your JotForm and see that the email has been sent successfully from our end.

    You may check the email history log of your account by following the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please check and let us know if the issue still persists. We will be happy to assist you further.