I´m not receiving ALL email notifications.

  • Profile Image
    resco7
    Asked on November 02, 2016 at 02:11 AM

    Hello,

     

    I just noticed that I have all submissions but not all email notifications. To set an example on Nov 01, 2016 I had close to 1300 submissions but received only 480 email notifications. 

     

    My forms affected are ISB LX Disp Info and Lexicon ISB D1

     

    Can you please correct this?

     

    Thank you!

    Ronnie.

  • Profile Image
    Kiran
    Answered on November 02, 2016 at 06:42 AM

    We are sorry for the inconvenience this may have caused. We were experiencing some issues with the email server yesterday. However, it was a different issue related to multiple recipients which is already fixed by our backed team. I have tried submitting one of your JotForm and see that the email has been sent successfully from our end.

    You may check the email history log of your account by following the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please check and let us know if the issue still persists. We will be happy to assist you further.