Getting 404 Not Found - Link broken from forms URGENT

  • Profile Image
    WhiteKnight
    Asked on November 02, 2016 at 12:35 PM

    Hello!

    I am getting a 404 images not found when I try to download the images from the email form that was submitted by a client. Can you please help!

  • Profile Image
    david
    Answered on November 02, 2016 at 12:41 PM

    Images and file uploads should now be working once again.  Let us know if they are still not working and we will be happy to have a closer look.

  • Profile Image
    WhiteKnight
    Answered on November 02, 2016 at 12:58 PM

    Hello!

     

    This still is not working. 

     

    Here is the link: https://www.jotform.us/uploads/WhiteKnight/63025012635141/353853999442166978/9277%20E%20107th%20Ave%20Henderson%20CO-print-001-1-HotSHotPros%20895s-3647x2432-300dpi.jpg

  • Profile Image
    david
    Answered on November 02, 2016 at 01:03 PM

    Try accessing the file directly from your submission data instead of from the email.  The email likely contained a URL that is no longer available.

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

  • Profile Image
    WhiteKnight
    Answered on November 02, 2016 at 01:31 PM

    Thank you....I got it from the submission form. Will this be fixed in the future? I just tested a new email and it was coming back as 404 error still.

  • Profile Image
    david
    Answered on November 02, 2016 at 02:38 PM

    I checked our email logs and did not see any new submissions for your form. 

    On a side note, there was an issue with your email address "cmuff@whiteknightmd.com" that was causing notifications not to be received.  I went ahead and fixed it and that address should now receive notification emails.