What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I used to get an email notification when a client submitted a form but that's not happening now.

    Asked by AMcKelvey on November 02, 2016 at 03:26 PM

    How can I be sure that I get email notifications when someone submits a form?  I used to get them but no longer.

    email notification email client to get
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    JotForm Support

    Answered by BDAVID on November 02, 2016 at 11:27 PM

    I checked the following form: http://www.jotform.us/form/50866399822166 , and the recipient for it was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Also, make sure to check your spam/junk folder, and if you any emails form JotForm, mark them as NOT SPAM:

    Let us know if you need more help, we will be glad to assist you.