I used to get an email notification when a client submitted a form but that's not happening now.

  • AMcKelvey
    Asked on November 2, 2016 at 3:26 PM

    How can I be sure that I get email notifications when someone submits a form?  I used to get them but no longer.

  • David JotForm Support Manager
    Replied on November 2, 2016 at 11:27 PM

    I checked the following form: http://www.jotform.us/form/50866399822166 , and the recipient for it was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I used to get an email notification when a client submitted a form but thats not happening now Screenshot 30

    Also, make sure to check your spam/junk folder, and if you any emails form JotForm, mark them as NOT SPAM:

    I used to get an email notification when a client submitted a form but thats not happening now Screenshot 41

    Let us know if you need more help, we will be glad to assist you.