signature not appearing in the pdf

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    danielmorganlaw
    Asked on November 02, 2016 at 03:44 PM

    We prepare a form (Family Law Attorney Client Fee Agreement) and the client signs it. The handwritten client signature appears on the web form when they sign but when the form is emailed in a pdf format the signature is not there and there is a very tiny box in the signature section.   

     

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    david
    Answered on November 02, 2016 at 04:58 PM

    This should now be fixed for new submissions.  All newly generated PDF's should have the correct file URLs.  Any previously submitted forms that have incorrect URL's can be viewed directly from your JotForm account:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    The correct URL's will be included there.