What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I use my custom domain to show "just" a form?

    Asked by DieGutachter on November 03, 2016 at 01:47 PM

    Hi Kiran an tipsy, 

    i would like to join you here. Is there any solution for this? Could i use my custom domain to show "just" a form, not your HP? Pointing/Mapping to your service via my domain could create a special state of responsibility for me as domain owner. I have used other web-tools like this and was able to redirect them to my section at that services. 

    Thanks in advance, Jaro

  • Profile Image
    JotForm Support

    Answered by Kiran on November 03, 2016 at 01:53 PM

    I am not sure if I understand your query correctly. When the DNS settings of your domain is changed as per the guide below, you should be able to view the forms using your domain.


    This is a solution for accessing the forms using your own domain instead of default JotForm domain.

    Please let us know what exactly you are referring to display only form and HP so that we can provide you with necessary assistance.

    Thank you! 

  • Profile Image

    Answered by DieGutachter on November 03, 2016 at 02:32 PM

    Hello Kiran.


    That is right and works well. I mapped www.bauprofis-check.de via CNAME to custom.jotform2.com and my deep-link (my form) is shown properly via the ID or the full speaking URL: http://www.bauprofis-check.de/DieGutachter/karlheim-bauprofis-checkde


    If someone wants to check out the pure domain (like "Hey, maybe there are more services like this, or maybe there is more info") and checks out www.bauprofis-check.de directly, my customer will eventually load the jotform-homepage.

    That is bad because of:

    a) Other Companies will find out easily how i managed to create that kind of service in a few minutes/hours (well – good for you, but not for me ;) )

    b) I am the owner of the domain and I am responsible for the content shown at this domain, but – well i can't be, because it's your content ;).


    I will try it the other way: is there an option to map a custom URL to just ONE form of mine, so

    www.mydomain.com will lead to www.jotform.com/MyStuff/myform/ only?


    The guys at smugmug has a solution like this, check out Step 3 (DIY) on their site: 



    Did i miss something, or is there a solution for this at Jotform?


    Thanks again, 


    Jaroslaw Kollar 



  • Profile Image
    JotForm Support

    Answered by Kiran on November 03, 2016 at 04:15 PM

    I understand. Since the DNS settings create an alias to JotForm website with your domain, it will be redirected to JotForm website. So, it is recommended to use a sub-domain like forms.domain.com, etc. 

    www.mydomain.com will lead to www.jotform.com/MyStuff/myform/ only

    Unfortunately, this is not possible since the CNAME would require a valid zone and it cannot be a complete URL.

    The other solution would be embedding the form on a web page that is hosted on your web server. We also provide with the full source code of forms so that you may create a new file in your hosting provider and embed the form. This would display the form on your web page normally using your own domain name. However, if you have made any changes to the form you'll need to get the source code of the form again and replace the existing embed code on your web page.

    Hope this information helps! 

  • Profile Image

    Answered by DieGutachter on November 04, 2016 at 04:31 AM

    Thank you, i will check out your propositions.

    Regards, Jaro