What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did I lose all my old forms when I upgrade my plan?

    Asked by eworkbee on November 03, 2016 at 03:43 PM

    I changed my plan from free one to the bronze one and I lost all my old forms. I need to bring back all my old forms please.

    all and bronze
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    JotForm Support Manager

    Answered by Jeanette on November 03, 2016 at 04:35 PM

    Are you talking about these forms? They belong to another account oscarama (oscarama@shaw.ca), if you want them to be transferred to this account, please login into that account then make the request to us on this forum.

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    Answered by eworkbee on November 03, 2016 at 06:44 PM
    Hello,
    Thank you so much for replying me.
    Plea, could you transfer the Product Survey Form from Oscarama to e-workbee account?
    Thanks!
    Erika
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on November 03, 2016 at 09:20 PM

    Hey Erika, we can certainly move the forms for you but the request should come from the actual account owner.

    As advised by Jeanette, our manager, login to your account as Oscarama then reply to this thread so we can process it.

    If by any chance you don't have access to the said account, coordinate with the account owner and have him reply to this thread with the request and confirmation of the transfer.