Deleted forms

  • Mindy mindy
    Asked on November 5, 2016 at 11:25 AM

    Hey! I accidentally deleted 2 forms that I need... is there any way they can be returned to me at no cost since I had them before the change happened?? 

     

    Thank you so much!! 

  • liyam
    Replied on November 6, 2016 at 1:12 AM

    Hello Mindy,

    Have you checked your trash folder if the said forms are there?

    Deleted forms  Image 1 Screenshot 20

    However if you have purged them already, unfortunately it's no longer possible to restore the forms.

    In any case, if you have questions, please let us know.

    Thanks.

  • WanderlustWP
    Replied on November 7, 2016 at 6:44 PM
    Yes but I have to pay to get them back.. was going they could be restored honoring the former policies.
    Sent from my Samsung Galaxy smartphone.
    ...
  • liyam
    Replied on November 7, 2016 at 9:38 PM

    Hello,

    I'm not sure I fully understood what you mean when you said you have to pay to get them back. Can you provide more information on this?

    Thanks.

  • WanderlustWP
    Replied on November 10, 2016 at 11:44 PM
    It says I have to buy some wort of subscription to get my forms back.
    Sent from my Samsung Galaxy smartphone.
    ...
  • John_Benson
    Replied on November 11, 2016 at 1:26 AM

    That is correct, you need to upgrade your account in order to add a new form. You're currently under the Free plan that has a limit of 5 forms only. Sorry for the inconvenience. 

    You can put some form in your archive folder so you can restore the deleted form.

    Hope that helps.